US Return, Refund & Exchange Policy

We offerfree returns and exchanges within 30 days of delivery—no questions asked.

• Items must be unworn and unwashed.
• Final sale items are not eligible for return or exchange (clearly marked on the product page).

Returns typically process in 5–7 business days after the package is received.

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We offerfree returns and exchanges within 30 days of delivery—no questions asked.

• Items must be unworn and unwashed.
• Final sale items are not eligible for return or exchange (clearly marked on the product page).

Returns typically process in 5–7 business days after the package is received.

Can I return a sale item?
All orders are eligible for a return or exchange of any item within 100 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).

What if I received a damaged or defective item?
Please contact our support team at 
Official@megatshop.com and we will take care of you, right away.

If I am exchanging an item, when will I receive my exchange?
Once your return is received, our automated system will process your replacement exchange order. You will receive an automated email when your exchange has been processed.

If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?
Once your return is received, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.
International returns: It can take up to 21 business days for the funds to credit back to your original payment method once the items are received at the warehouse.

Can I return Add More Save More items?
If you return an item that was part of an "Add More Save More" promotion, your refund amount may be adjusted based on your eligibility for the discount tier after the return.

What if I didn't like the style/fabric?
You can exchange it for anything in the shop! When you start the exchange process, select "exchange with any item" from our shop. A pop-up will guide you to shop the site, where you can use your return balance toward any product.

Canceled Orders

If you see a charge on your credit card for a canceled order, it is likely to be only pre-authorization and not a payment. This will be automatically canceled by your payment provider.

If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.

Credit Card Refunds

Please allow up to 7 business days for the funds to credit back to your payment method.

PayPal Refunds

These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us directly, so that we can investigate further.